Please be advised that our upstream carrier has planned maintenance work scheduled in

Castle Hill, NSW
Coffs Harbour, NSW
Wollongong, NSW
Dandenong, VIC
Geelong, VIC
Traralgon, VIC.

Due to this, nbn™ services connecting through this location will have an outage of up to 0.25 hour/s during the advised period.

However, should any issues arise the total maintenance window will be utilised.

Following the scheduled maintenance should you have difficulty obtaining a successful connection please ensure your modem is correctly power cycled.

• Disconnect the modem from your power outlet for a minimum 5 minutes to ensure full disconnection from the network and ports are reset.
• Power on your device and allow the modem to fully start. In some cases this may take up to 5 minutes

Once this is completed and a connection is still not successful please contact our support.