Please be advised that our upstream carrier has planned maintenance work scheduled in Location:

Kensington, NSW
Merrimac, QLD
Hamilton, NSW
Coffs Harbour, NSW
Geelong, VIC
Peakhurst, NSW
Footscray, VIC
Grafton, NSW
Dandenong, VIC.

Due to this, nbn™ services connecting through this location will have an outage of up to 0.25 hour/s during the advised period.

However, should any issues arise the total maintenance window will be utilised.

Following the scheduled maintenance should you have difficulty obtaining a successful connection please ensure your modem is correctly power cycled.

• Disconnect the modem from your power outlet for a minimum 5 minutes to ensure full disconnection from the network and ports are reset.
• Power on your device and allow the modem to fully start. In some cases this may take up to 5 minutes

Once this is completed and a connection is still not successful please contact our support.