Sonic Telco Billing Portal
Sonic Telco Billing Portal Outage
This outage was separate to the global CrowdStrike outage and is now resolved.
Systems are now restored.
Microsoft seem to have just recovered and updated their status. We will continue to monitor.
This outage continues with no further update from Microsoft with regards to their Azure infrastructure. Please continue to monitor Microsoft for direct updates at: https://azure.status.microsoft/en-au/status
Microsoft Azure Current Status: We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we have reviewed previous deployments, and are running other mitigation workstreams. We’ve determined the underlying cause and are currently applying mitigation. We will start to see incremental recovery in next 90 minutes. The next update will be provided in 60 minutes, or as events warrant.
Customers with disaster recovery procedures set up can consider trying to take steps to failover their services to another regions, and may consider using programmatic options for this if they experience issues.
Microsoft Azure Impact Statement: Starting at approximately 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services.
Our upstream billing system vendor is suffering an outage.
Service Temporarily Unavailable.
Our service is currently down due to an outage at the Azure Cloud data center. Please check back later for updates. Thank you for your patience and understanding.
Details of the Azure Cloud outage can be found here: https://azure.status.microsoft/en-au/status
We apologise for any impact this outage might be causing and will update as more information is available.