Please be advised that our upstream carrier has planned maintenance work scheduled in

Glebe, NSW
Gosford, NSW
Hamilton, NSW
Maitland, NSW
Eastern Creek, NSW
Tamworth, NSW
Bayswater, VIC
Tullamarine, VIC
Ashmore, QLD
Camp Hill, QLD
Mackay, QLD
Greenfields Depot, SA
Hobart, TAS

As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.

We apologise for any inconvenience caused. Due to this, nbn™ services connecting through these locations will have an outage of up to 0.25 hour/s during the advised period.

However, should any issues arise the total maintenance window will be utilised.

Following the scheduled maintenance should you have difficulty obtaining a successful connection please ensure your modem is correctly power cycled.

• Disconnect the modem from your power outlet for a minimum 5 minutes to ensure full disconnection from the network and ports are reset.
• Power on your device and allow the modem to fully start. In some cases this may take up to 5 minutes

Once this is completed and a connection is still not successful please contact our support.